FREQUENTLY ASKED QUESTIONS

HOW DO I TRACK MY ORDER?

Tracking your order is fast and simple Click here: TRACK MY ORDER

HOW CAN I CHANGE OR CANCEL MY ORDER?

Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Contact us immediately as we only have minutes after your order is placed online before our automation cannot be stopped. We will try and assist you to the best of our ability. All cancellations require a confirmation from our customer service team.

WHAT IS YOUR RETURN POLICY?

Please click here: RETURN POLICY

DO YOU OFFER EXCHANGES?

Exchanges are made only for the same item in just a different size or color only. If ordering a different product then return the item and purchase the correct item. Ship the exchange back to us at your expense and we will ship you the exchange at our expense.

IS THERE ANY MINIMUM LIMIT THAT I NEED TO PURCHASE IN ORDER TO PLACE AN ORDER WITH WCW?

No minimum purchase is required to order from us.

HOW DO I APPLY FOR A BUSINESS ACCOUNT?

All business account-related questions can be answered on our BUSINESS ACCOUNT SETUP page.

DOES WCW OFF WHOLESALE PRICING OR ANY SPECIAL PRICING?

We offer special pricing for our business accounts, bulk order discounts on any order, Price Match Guarantee and we have many discounts/ promotions available does not matter your order volume.

WHAT ARE YOUR PAYMENT OPTIONS?

We accept American Express, Discover, Master Card, Visa Credit Cards, Most Debit Cards. Also company paper checks, wire transfers, and money orders with conditions. In addition, Government, School/University, and Corporate Purchase Orders are accepted. Credit approval is required prior to accepting the first purchase order. Please visit our BUSINESS ACCOUNT SETUP page for more information.

DO YOU SHIP INTERNATIONALLY?

Right now we only ship to Canada, shipping options are available at checkout.

HOW DO I PLACE AN ORDER WITH CUSTOMIZATION/ EMBROIDERY?

Embroidery options are available right under the product selection on the same page as the item/s you want customizing. Company logos that have been set up with us will be available there as well.

HOW DO I GET MY LOGO SET UP?

Please click the link to set up your logo. LOGO

CAN I GET A CATALOG MAILED TO ME?

Unfortunately, we no longer mail catalogs but you can obtain a digital copy that's downloadable on our CATALOG PAGE If there is a specific brands catalog that you need and it is not showing on the CATALOG PAGE please let us know and we will email you the downloadable catalog as well as add it to our CATALOG PAGE.
HOW CAN I CONTACT YOU?
Click HERE to contact us. There is also a contact page right under "HELP" at the bottom of the website.