Our customers have a 60 day return period. If you are not satisfied with the products for any reason return them for a refund, less shipping charges. NO, restock fees. Returns where a coupon was redeemed
will result in an adjusted refund amount and If the item is defective, we sent you the incorrect item or the carrier lost your package, hop on chat, call us or
EMAIL us immediately and we will fix the issue at no charge.
WCW RESERVES THE RIGHT TO THE LIMIT RETURNS OR EXCHANGES REGARDLESS OF RECEIPT.
RETURNING PRODUCT EXCLUSION AND RESTRICTIONS
*The following items cannot be
returned unless defective (some exclusions apply)
Any Opened Survival / Camping Kits,
Emergency Food Rations & Water, Opened First Aid Supplies, Insect Repellent,
Water Purifications, Axes, Saws, Used / Opened Shovels & Picks,
Portable Camping/ Backpacking Stove Fire Starters, Duct Tape, Opened/ Used
Sewing Kits, Camp Showers, Portable Camp Toilets, Fire Starters, Face
Masks, Washed/ Used garments, Disposable Garments,
Custom, Embroidered, Special-Order Items, and Gift Cards.
*Regarding any embroidered or altered garments can NOT be returned or exchanged UNLESS defective or embroidered wrong by us. Garments with any spelling errors that
where approved by the customer will
NOT be accepted for return or exchange. If
we made the mistake, we will exchange and reprocess the order promptly at our
Exchanges are made as long as the item has not been washed worn or altered in any way and the same item in just a different size or color only can be exchanged. If ordering a different product then return the item and purchase the correct item. Ship the exchange back to us at your expense and we will ship you the exchange at our expense.
*Orders which have already reached our distribution center cannot be canceled, changed, or stopped. Call us immediately as we only have minutes after your order is placed online before our automation cannot be stopped. We will try and assist you to the best of our ability. All cancellations require confirmation by our customer service department.*Due to the speed of our automation, we may not be able to cancel or modify your order, minutes after your order is received it is sent to one of our many distribution centers. In a matter of minutes, the order is pulled, packed, and taken to our carrier pick up along with hundreds of other orders, at which point we have no way to stop it. It is like finding a needle in a haystack. Our apologies.
*Orders shipped, but refused by the customer will still be charged shipping charges. Embroidery orders which have already been embroidered but not shipped cannot be canceled, changed, or returned. Shipping charges will apply if the order has shipped or is in our distribution system. Orders that have been shipped, but not wanted by the customers should follow our return policy shown above.
CERTAIN RETURNS WILL BE HANDLED UNDER THE BRANDS WARRANTY OR RETURN POLICY.
HERE IS HOW YOU GET YOUR RETURN AUTHORIZATION NUMBER:
Please login to your account and request your return. If you did not register at the time of order placement then please visit our Help Page by clicking CONTACT, you can EMAIL
us your return request, or you could respond to any of your order confirmation emails (order confirmation/shipping confirmation) If
you do not have the order confirmation that was emailed to you, please make sure to provide your
order number, the date the order was placed, what you are returning from that order, and reasons why you are returning your order. WCW will respond to the customer's email with RMA# and address to ship back the return.
YOUR RETURN HAS TO HAVE RMA# CLEARLY WRITTEN ON THE RETURN PACKAGE. If RMA is NOT provided then returns can take longer to process OR return cannot be processed. The customer
responsible for shipping
WE STRONGLY ADVISE THAT CUSTOMERS KEEP THEIR TRACKING NUMBER FOR REFERENCE, especially if no RMA is given or if you feel your return is taking longer than it should. Oftentimes packages get lost in route or return is still being processed at the warehouse, we strongly advise you to keep tracking till the return is processed, we will require it if RMA is not provided and refund/exchange was not done. WE WILL REQUEST FOR THAT TRACKING NUMBER TO PROVE DELIVERY. Also, if you have sent your return to any address other than the one we give you with your RMA# we cannot guarantee that your return will be received or credited.
Once a return/exchange is received back at the warehouse, the
return/exchange will need to pass quality control. Once passed quality control, WCW will either refund the payment method used at the time of order placement or process the exchange requested.
We advise all customers requesting returns to ship their returns via UPS, FedEx
or USPS insured mail
. Please EMAIL us with your tracking number.